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In order to use the Pulse Laser Relief website, we may require information from you in order to provide the best customer service experience possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email. Any information collected by Pulse Laser Relief is collected via correspondence from you or your company. This may be via the telephone, Email, mail or directly through our website.
All personal details collected from Pulse Laser Relief customers are not and will never be distributed or sold to third parties.
All sensitive information such as credit card details are encrypted using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be process the transaction. We never permanently store complete Credit Card details, and follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our website, you can contact us.
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us.
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Pulse Laser Relief uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, you can request to be removed from any mailing lists by emailing us. You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
Pulse Laser Relief may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Pulse Laser Relief does not share any information with third parties for any unknown or unrelated uses.
Pulse Laser Relief distributes medical devices that should only be used in accordance with advice from a health professional. If you have any questions about Low Level Laser Therapy or the devices on this website and whether they are right for your condition ask your medical professional. Pulse Laser Relief is not run by medical professionals and does not advise how to use this product, and shall not be liable in any manner in respect of bodily injury and/or property damage arising from the use of its products. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website. Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.
This website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). The terms and conditions set out in this privacy statement only cover the domain name of Pulse Laser Relief.
Pulse Laser Relief uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments. Payments are fully automated with an immediate response. Your complete credit card number cannot be viewed by Pulse Laser Relief or any outside party. All transactions are performed under 128 Bit SSL Certificate. All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data. eWAY is an authorised third party processor for all the major Australian banks. eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Pulse Laser Relief.
After ordering your laser device online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Registered Australia Post or local courier service (within Australia) within three working days; however if goods are unavailable delivery will take a little longer.
Our products are sent requiring signature on delivery. If you decide to override this instruction and request the package to be "left in a safe space" you are responsible if the package goes missing or is damaged by various weather conditions.
The Handy Pulse Laser device has a 24 month warranty from the date of purchase - Refer to the user manual.
We understand that buying a therapeutic device is a big decision. For this reason, we allow customers to use the laser device for up to 60 days from the date of receipt to enable you to use it and assess its suitability. The 60-Day Guarantee only applies to purchases from the 1st of January 2024, celebrating our 12th birthday this year! If, after using the Handy Pulse Laser device as directed by your health professional and/or the user manual within 60 days, you are not completely satisfied with the device, Pulse Laser Relief will gladly return the entire purchase price minus shipping and handling for overseas orders only. You must notify us by email or phone within 60 days to confirm your decision to return it, and it is to return to our warehouse within 60 days. Items must be returned with all contents and packaging in original condition to receive the full refund. We recommend that you return the product via Registered post and that you pre-pay all postage. All postage and insurance costs are to be paid by the buyer. You assume any risk of lost, theft or damaged goods during transit and therefore advise you take out shipment registration of insurance with your postal carrier. Pulse Laser Relief will not be responsible for parcels lost or damaged in transit if you choose not to insure.We cannot issue a refund for items used longer than the 7-day period.This refund policy does not apply to goods which have been damaged, dropped or broken after delivery, or if any attempt has been made to alter the product.
Learn more about our Terms and Conditions by calling 1300 886 929.