Returns Policy for Laser Therapy Business in Roseville

After ordering your laser device online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Registered Australia Post or local courier service (within Australia) within three working days; however if goods are unavailable delivery will take a little longer.

Vielight Product Returns and Warranty

As a Vielight authorised distributor, we offer Vielight's 6-month satisfaction guarantee for an 80% refund of the purchase price. You should contact Pulse Laser Relief directly to process this refund. The products need to be posted to and received at the official Vielight location in Perth no later than 6 months of the purchase date. Vielight doesn't offer extensions on this timeframe.  

Vielight products have a one-year manufacturer’s warranty.

Handy Pulse Laser Warranty

The Handy Pulse Laser device has a 24 month warranty from the date of purchase - Refer to the user manual.

Seven Day Money Back Guarantee

We understand that buying a therapeutic device is a big decision. For this reason, we allow customers to use the laser device for up to 7 days from the date of receipt to enable you to use it and assess its suitability. If, after using the Handy Pulse Laser device as directed by your health professional and/or the user manual within 7 days, you are not completely satisfied with the device, Pulse Laser Relief will gladly return the entire purchase price minus shipping and handling. You must notify us by email or phone within 7 days of receipt to confirm your decision to return it. Items must be returned with all contents and packaging in original condition to receive the full refund. We recommend that you return the product via registered post and that you pre-pay all postage. All postage and insurance costs are to be paid by the buyer. You assume any risk of lost, theft or damaged goods during transit and therefore advise you take out shipment registration of insurance with your postal carrier. Pulse Laser Relief will not be responsible for parcels lost or damaged in transit if you choose not to insure.We cannot issue a refund for items used longer than the 7-day period.This refund policy does not apply to goods which have been damaged, dropped or broken after delivery, or if any attempt has been made to alter the product.

Need to return a device? Call us on 1300 886 929.

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