Note: The Handy Pulse Laser will not work while connected to power.
How many treatments will I need?
This is dependent on your condition. Some people will experience some relief of symptoms relatively quickly, while others may take longer. You should take guidance from your medical practitioner for how many therapeutic laser treatments you should perform and how regularly.
What will I feel during a treatment session?
Some people might feel a slight warming effect but usually people feel nothing during the treatment.
No, you can not use the laser while it is charging or connected to the power.
Can the three components of the Handy Pulse Laser be set to operate individually?
No all three components - Pulsed Infrared Laser, Visible Red Light and Static Magnetic Field operate together in a synergistic manner for therapeutic affect.
How do I charge the laser?
The laser needs charging when the battery light (in the top left hand corner) starts flashing red. Charge the laser until this light turns green. There's no need to charge the laser all the time as it is a lithium ion battery. The laser has 12 hours battery life once fully charged.
Note: The laser will not work while charging.
How do I turn on/off the laser?
To turn on the laser, press and hold the start/stop button for 2 seconds until it beeps. The laser will run a self-test (3 lights will blink). When 2 lights turn green the laser is ready to use.
To start treatment, press the start/stop button again. The laser is operating when you see a red light flashing in the laser lens.
To turn off, simply press and hold the start/stop button for 2 seconds until the light goes out.
How long does the laser last on full charge?
The laser lasts 12 hours on full charge.
Note: The laser will not work while charging.
What is a LASER?
Laser stands for Light Amplification by Stimulated Emission of Radiation.
What is GaAlAs?
GaAlAs stands for Gallium-Aluminum Arsenide and it produces light in the range of 780 to 870 nm.
What is GaAs?
GaAs is the Gallium arsenide infrared laser diodes that the Handy Pulse laser device uses to produce super pulsed infrared light in the 900nm range.
Yes, the acupuncture probe is available to purchase for $150 over the phone.
Can I claim the laser on my private health fund?
Some private health funds will let you claim for the Handy Pulse Laser, but it also depends on your particular plan and level of cover. In some cases a letter from your health professional is required by the health fund.
Can I rent the laser?
No, you cannot rent the laser although some practitioners in some areas of Australia do have a renting service for the Handy Pulse Laser.
Could my pain increase?
Every patient and medical condition is unique and not all patients and conditions will respond to LLLT in the same way. If your pain increases consult your medical professional. Information on this website should not be considered as medical advice.
Do you have a try-before-you-buy policy?
No, but we do have a 7 day money back guarantee.
Do you have an online user guide for the Handy Pulse Laser?
No, we don't have an online user guide for the Handy Pulse Laser. The laser comes with a detailed user manual.
Do you offer a pensioner or senior's discount?
Does low level laser therapy have published scientific literature?
Yes there is a large and rapidly growing amount of scientific papers on laser therapy. There are more than 130 double-blind positive studies confirming the clinical effect of low level laser therapy (LLLT).
More than 3000 research reports are published.
In recent years some 250 papers have annually been published in peer reviewed scientific journals.
Since LLLT has a general effect, a wide range of treatments have been suggested, some well documented, some less documented and others anecdotal. (Source World Association of Laser Therapy)
Does the Handy Pulse Laser come with a user manual?
Yes, the manual explains how to operate the pulsed laser and provides guidance on the treatment of different conditions it can be used for.
I lost my manual - can you send me a copy of the user manual?
Yes, we can send a replacement user manual free of charge. Just email us and include the delivery address.
Is the Handy Pulse Laser included on the ARTG?
Yes Pulse Laser Relief's supply of the Handy Pulse Laser has been included on the Australian Register of Therapeutic Goods (ARTG) - Identifier number 220699.
Is the Handy Pulse Laser the same as the Handy Cure?
Yes. It is also the same product as the Handy Cure s' and the Handy Cure Rx.
Is there a warranty?
Yes, there is a two year Australian warranty.
Where are you located?
Where is the laser made?
The laser is made in Israel, with the main 905nm laser diode component made in Germany.
It does not matter which nostril is used. However, users with sinus issues and/or eye issues may interchange nostrils to target both sinuses, optic nerves and both eyeballs.
How long does each session last?
The Vielight intranasal units are auto-timed for 25 minutes, while the Neuro is timed for 20 minutes.
How often should I use my Vielight devices?
We recommend using the intranasal units twice every day, once in the morning and once at night.
However, we recommend using the Vielight Neuro once every second day.
I am going to share my device with other people. Can I cover the applicator with a plastic cap or other materials?
No, this would reduce the coherency of the light source and will reduce its effectiveness.
I do not see any light at the 810 nose applicator. Is this normal?
Light at 810nm is near invisible. Sometimes people mistakenly think the applicator is faulty as the light can appear to be dimming or even invisible when viewed at certain angles. However, the power density is deceptively stronger than what it appears to be.
What other applications do Vielight devices have?
Some users have used our intranasal devices to address gum infections by placing the diode next to the infected area in their mouth. However, the most effective area would be intranasal area because it is rich with blood capillaries along with its proximity to the brain.
Which of the three intranasal units is the best?
No unit is the best. Pick the model that best suits what you are trying to address. The Vielight 633/655 emphasise the body, the immune system and cardiovascular issues. The Vielight 810 and the Neuro emphasise the brain.
Over 40 years of accumulated scientific studies on low level light therapy reveal no major contraindications.
Are there known side effects with the Vielight products?
For first time users, the following side effects have been reported:
Tiredness (temporary) - probably due to the release of metabolites but the majority report a resurgence of energy
Headaches (temporary) - from the reactivation of neural connections and increased microcirculation
Dry throat (temporary) - from the stimulation of renal functions.
Can children use this?
Yes. However, cut time interval down to 5-10 minutes as a start then gradually extend the time. If headaches occur, reduce the time frame back down.
Do Vielight products have FDA approval?
No, at present. The FDA have categorised the Vielight devices as low-risk general wellness devices in accordance to the FDA’s draft on “General Wellness: Policy on Low Risk Devices” – dated January 20, 2015. All Vielight devices have been independently TÜV certified as safe for consumer use.
Will the intranasal devices interfere with my pacemaker?
To date, there are no reported incidences of intranasal devices interference with pacemakers.
Our intranasal diodes are built from transparent high impact polycarbonate. They are built to last for years and are covered by a year-long manufacturer’s warranty.
I have been using my intranasal for some time. Now there is no light at the applicator. What is wrong?
There are two reasons why your applicator has not light.
– The first reason is the device is switched on without the applicator. To rectify this, switch the power off, attach the cable to the control unit and then switch the power on again.
– If there is still no light, check for a persistent green light at APP Fault. If there is a green light there, the applicator is faulty. The applicator will be replaced by us if it is still under warranty, please contact us email@example.com.
What batteries do your devices use?
– The 633, 655 and 810 Vielight devices use 1.5 V AA batteries
– The Neuro is rechargeable (charging unit is provided)
What is near infrared (NIR) light?
Near infrared light is electromagnetic radiation (700-1400 nm) within the electromagnetic spectrum. It is mostly invisible to the naked eye.
Where are Vielight devices made?
Components come from different parts of the world. They are assembled in the USA and Canada.
No, they are not unless your insurance plan covers wellness devices.
Can I carry and use Vielight devices on a plane?
Yes, you can.
Can I share a unit with my partner/spouse?
Yes, you can. It is recommended that you clean the nasal applicator with a swab of alcohol between each consequent use. If you are not comfortable with sharing, you can always purchase a separate nose applicator.
Do the units come with instructions?
Yes, there is a manual provided within the packaging.
Do you offer a money back guarantee?
In the rare circumstance that you do not see any results with your Vielight device, we offer Vielight's 6-month satisfaction guarantee for an 80% refund of the purchase price. You should contact Pulse Laser Relief directly to process this refund.
What benefits do you get by buying a Neuro and not the Vielight 810?
– The Neuro covers a larger area of the brain through the transcranial diodes and the intranasal applicator. It has been designed to irradiate the “default mode network” of the brain.
– The Neuro is better for people suffering from traumatic brain injury and neurodegenerative conditions. The 810 was designed for casual use.
What is the difference between the Vielight 810 and the Neuro?
– The Vielight 810 is a near infrared (NIR) intranasal-only device that was engineered for everyday use.
– The Neuro was designed to deliver a more comprehensive treatment. It is an infrared transcranial headset combined with an intranasal Neuro applicator. It has a significantly higher power density than the Vielight 810. Its recommended usage is once every two or three days.
What’s the difference between the Vielight 655 and Vielight 633?
The Vielight 655 utilizes a low level laser diode while the Vielight 633 utilizes a LED. Lasers have a longer research history than LEDs. However, the usage of LEDs is gaining popularity in the field of photobiomodulation.
"The hand held laser is so convenient. Finally got rid of my tennis elbow after already paying for very expensive ultra sound treatments that were very painful. Won't do that again. I use it all over my body now after my runs and workouts. So good. Love it."
Diana E. - 1 Feb 2019
"I have used the laser to treat a subcutaneous cyst, with good result, and my husband is very happy with the laser's effect on his carpal tunnel and an ache in his knee. I have also used the laser to help heal a hip strain/pain in an elderly dog, which was very gratifying!"
Deborah K. - 29 Mar 2019
"My Pulse Laser is fantastic, I use it on spinal degeneration in my neck and have been able to cut out pain medication by 90%. It was recommended to me by my GP."
The term ‘Pulse Laser Relief’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is . Our ABN is 40159873355. The term ‘you’ refers to the user or viewer of our website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.
Collection of Information
In order to use the Pulse Laser Relief website, we may require information from you in order to provide the best customer service experience possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email. Any information collected by Pulse Laser Relief is collected via correspondence from you or your company. This may be via the telephone, email, mail or directly through our website.
Use of Collected Information
All personal details collected from Pulse Laser Relief customers are not and will never be distributed or sold to third parties.
Storage of Collected Information
All sensitive information such as credit card details are encrypted using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be process the transaction. We never permanently store complete Credit Card details, and follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our website, you can contact us.
Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us.
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Pulse Laser Relief uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us. You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
Pulse Laser Relief may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Pulse Laser Relief does not share any information with third parties for any unknown or unrelated uses.
Pulse Laser Relief distributes medical devices that should only be used in accordance with advice from a health professional. If you have any questions about Low Level Laser Therapy or the devices on this website and whether they are right for your condition ask your medical professional.Pulse Laser Relief is not run by medical professionals and does not advise how to use this product, and shall not be liable in any manner in respect of bodily injury and/or property damage arising from the use of its products. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website. Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.
This website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). The terms and conditions set out in this privacy statement only cover the domain name of Pulse Laser Relief.