Returns Policy for Laser Therapy Business in Roseville

There are no refunds for change of mind returns of items that are on sale on this website.

Restocking fees apply to items returned, due to change of mind. (non warranty returns)

After ordering your laser device online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Registered Australia Post or local courier service (within Australia) within three working days; however if goods are unavailable delivery will take a little longer.

Vielight Product Warranty

Vielight products have a 12 month Vielight Inc manufacturer’s warranty, which is 12 months from the date of purchase. Devices for warranty claims have to be sent to Vielight in Perth. Vielight Inc is responsible for all warranty and return claims - info@vielight.com International phone: 0011 1-877-355-8012

Handy Pulse Laser Warranty

The Handy Pulse Laser device has a 24 month warranty from the date of purchase - Refer to the user manual.

Handy Pulse Laser 60 Day Money Back Guarantee

Need to return a device? Call us on

Miramate.com Products Warranty

1. If used according to the instructions but found to be defective, MiraMate devices and accessories can be replaced or repaired for free within a guaranteed time.

• Mini Magic Pulse Unit 1 Year
• Mini Magic Single/ Quad Coil 3 Months
• Big Magic Pulse Unit 1 Year
• Big Magic PEMF Mat 1 Year

The warranty does not cover:

- Damage caused by negligence or misuse of the device. (For example, scratches, liquid damage or unauthorized replacement of parts).

- Breakdown or damage caused by disassembling.

2. Service and repair are provided after the warranty period. Material and shipping costs will be charged as appropriate.

If anything is unclear or you have more questions, and you need to send a product back to the manufacturer under warranty please contact support@miramate.com

You will be responsible for return shipping fees and customs, which are nonrefundable as well. It is strongly suggested to purchase insurance on the return shipment. If the package is damaged during the shipping process, you will not be eligible for a refund. It is also suggested to get tracking and shipping confirmation when returning a product to ensure MiraMate receives the package. MiraMate is not responsible for packages lost during the shipping process.